Intercom

Connect to Intercom. Send messages, manage conversations, and interact with users and contacts.

Supports authentication: OAuth 2.0

Set up the agent connector

Register your Scalekit environment with the Intercom connector so Scalekit handles the authentication flow and token lifecycle for you. The connection name you create will be used to identify and invoke the connection programmatically. You’ll need your app credentials from the Intercom Developer Hub.

1. Set up auth redirects

   • In Scalekit dashboard, go to Agent Auth → Create Connection.

   • Find Intercom from the list of providers and click Create. Copy the redirect URI. It looks like https://<SCALEKIT_ENVIRONMENT_URL>/sso/v1/oauth/<CONNECTION_ID>/callback.

     

   • In the Intercom Developer Hub, open your app and go to Configure → Authentication.

   • Click Edit, paste the copied URI into the Redirect URLs field, and click Save.

     

2. Get client credentials

   • In the Intercom Developer Hub, open your app and go to Configure → Basic Information:
     • Client ID — listed under Client ID
     • Client Secret — listed under Client Secret

3. Add credentials in Scalekit

   • In Scalekit dashboard, go to Agent Auth → Connections and open the connection you created.

   • Enter your credentials:

     • Client ID (from your Intercom app)
     • Client Secret (from your Intercom app)

     

   • Click Save.

Usage

Connect a user’s Intercom account and make API calls on their behalf — Scalekit handles OAuth and token management automatically.

You can interact with Intercom in two ways — via direct proxy API calls or via Scalekit optimized tool calls. Scroll down to see the list of available Scalekit tools.

Proxy API Calls

Node.js

import { ScalekitClient } from '@scalekit-sdk/node';
import 'dotenv/config';

const connectionName = 'intercom'; // get your connection name from connection configurations
const identifier = 'user_123';  // your unique user identifier

// Get your credentials from app.scalekit.com → Developers → Settings → API Credentials
const scalekit = new ScalekitClient(
  process.env.SCALEKIT_ENV_URL,
  process.env.SCALEKIT_CLIENT_ID,
  process.env.SCALEKIT_CLIENT_SECRET
);
const actions = scalekit.actions;

// Authenticate the user
const { link } = await actions.getAuthorizationLink({
  connectionName,
  identifier,
});
console.log('🔗 Authorize Intercom:', link);
process.stdout.write('Press Enter after authorizing...');
await new Promise(r => process.stdin.once('data', r));

// Make a request via Scalekit proxy
const result = await actions.request({
  connectionName,
  identifier,
  path: '/me',
  method: 'GET',
});
console.log(result);

Python

import scalekit.client, os
from dotenv import load_dotenv
load_dotenv()

connection_name = "intercom"  # get your connection name from connection configurations
identifier = "user_123"     # your unique user identifier

# Get your credentials from app.scalekit.com → Developers → Settings → API Credentials
scalekit_client = scalekit.client.ScalekitClient(
    client_id=os.getenv("SCALEKIT_CLIENT_ID"),
    client_secret=os.getenv("SCALEKIT_CLIENT_SECRET"),
    env_url=os.getenv("SCALEKIT_ENV_URL"),
)
actions = scalekit_client.actions

# Authenticate the user
link_response = actions.get_authorization_link(
    connection_name=connection_name,
    identifier=identifier
)
# present this link to your user for authorization, or click it yourself for testing
print("🔗 Authorize Intercom:", link_response.link)
input("Press Enter after authorizing...")

# Make a request via Scalekit proxy
result = actions.request(
    connection_name=connection_name,
    identifier=identifier,
    path="/me",
    method="GET"
)
print(result)

Scalekit Tools