ServiceNow

Connect to ServiceNow. Manage incidents, service requests, CMDB, and IT service management workflows

Supports authentication: OAuth 2.0

Set up the agent connector

Register your Scalekit environment with the ServiceNow connector so Scalekit handles the authentication flow and token lifecycle for you. The connection name you create will be used to identify and invoke the connection programmatically. Then complete the configuration in your application as follows:

1. Set up auth redirects

   • In Scalekit dashboard, go to Agent Auth → Create Connection. Find ServiceNow and click Create.

     Note

     By default, a connection using Scalekit’s credentials will be created. If you are testing, go directly to the Usage section. Before going to production, update your connection by following the steps below.

   • Click Use your own credentials and copy the redirect URI. It looks like https://<SCALEKIT_ENVIRONMENT_URL>/sso/v1/oauth/<CONNECTION_ID>/callback.

     

   • In the ServiceNow Developer Portal, go to your instance and click Manage instance password to find your instance URL.

     

   • Log into your ServiceNow instance, navigate to System OAuth → Application Registry, and click New → Create an OAuth API endpoint for external clients.

   • Fill in an app name and paste the copied URI into the Redirect URL field, then click Submit.

2. Get client credentials

   After submitting, open the newly created record in System OAuth → Application Registry:

   • Client ID — auto-generated, listed under Client ID
   • Client Secret — click the lock icon next to Client Secret to reveal it

3. Add credentials in Scalekit

   • In Scalekit dashboard, go to Agent Auth → Connections and open the connection you created.

   • Enter your credentials:

     • Client ID (from your ServiceNow Application Registry)
     • Client Secret (from your ServiceNow Application Registry)

     

   • Click Save.

Usage

Connect a user’s ServiceNow account and make API calls on their behalf — Scalekit handles OAuth and token management automatically.

Don’t worry about your ServiceNow instance domain in the path. Scalekit automatically resolves {{domain}} from the connected account’s configuration. For example, a request with path="/api/now/table/sys_user" will be sent to https://mycompany.service-now.com/api/now/table/sys_user automatically.

You can interact with ServiceNow in two ways — via direct proxy API calls or via Scalekit optimized tool calls. Scroll down to see the list of available Scalekit tools.

Proxy API Calls

Node.js

import { ScalekitClient } from '@scalekit-sdk/node';
import 'dotenv/config';

const connectionName = 'servicenow'; // get your connection name from connection configurations
const identifier = 'user_123';  // your unique user identifier

// Get your credentials from app.scalekit.com → Developers → Settings → API Credentials
const scalekit = new ScalekitClient(
  process.env.SCALEKIT_ENV_URL,
  process.env.SCALEKIT_CLIENT_ID,
  process.env.SCALEKIT_CLIENT_SECRET
);
const actions = scalekit.actions;

// Authenticate the user
const { link } = await actions.getAuthorizationLink({
  connectionName,
  identifier,
});
console.log('🔗 Authorize ServiceNow:', link);
process.stdout.write('Press Enter after authorizing...');
await new Promise(r => process.stdin.once('data', r));

// Make a request via Scalekit proxy
const result = await actions.request({
  connectionName,
  identifier,
  path: '/api/now/table/sys_user',
  method: 'GET',
});
console.log(result);

Python

import scalekit.client, os
from dotenv import load_dotenv
load_dotenv()

connection_name = "servicenow"  # get your connection name from connection configurations
identifier = "user_123"     # your unique user identifier

# Get your credentials from app.scalekit.com → Developers → Settings → API Credentials
scalekit_client = scalekit.client.ScalekitClient(
    client_id=os.getenv("SCALEKIT_CLIENT_ID"),
    client_secret=os.getenv("SCALEKIT_CLIENT_SECRET"),
    env_url=os.getenv("SCALEKIT_ENV_URL"),
)
actions = scalekit_client.actions

# Authenticate the user
link_response = actions.get_authorization_link(
    connection_name=connection_name,
    identifier=identifier
)
# present this link to your user for authorization, or click it yourself for testing
print("🔗 Authorize ServiceNow:", link_response.link)
input("Press Enter after authorizing...")

# Make a request via Scalekit proxy
result = actions.request(
    connection_name=connection_name,
    identifier=identifier,
    path="/api/now/table/sys_user",
    method="GET"
)
print(result)

Scalekit Tools